Shipping & Refund

Shipping & Refund

At Morris Upholstery Ltd we offer a shipping delivery service to allow you to receive your order more quickly, saving you a lot of time and hassle.

Prices

 

Sofas and recliners

Our delivery charges for sofas are based per pallet – on which you can expect to fit 2 sofas or 1 corner unit. The price per pallet is £70 to most of mainland England, most of Wales and parts of Scotland (we will confirm if any surcharges are applicable at the point of order).

The delivery takes place within 2-21 working days and the customer will get a call from our courier 48 hours before to book in delivery. This delivery service is to the kerbside, with 1 delivery driver so customers would need to be able to bring the products into their home themselves.

2 Man Delivery Service

For £60 per item, 2 delivery drivers will take the item (s) into the customer’s room of choice within 50 miles. For move than 50 miles in England and Wales, and Scotland, there is an additional small surcharge. We will be happy to provide you with a personal delivery quotation.

MUL can fully install your furniture in the UK Mainland with a small additional charge. Please contact us on 0121 558 6529 and speak to our sales staff in regards to this service.

The delivery time for this service is 2-21 working days if in stock.

Refunds

Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 days.

If you are unhappy with any aspect of your furniture

Please contact us online or email us at customerservice@morrisupholsteryltd.co.uk. We will be able to help and if necessary be able to use our dedicated service upholstery team to resolve any issue you might have.

If we fail to resolve the problem to your satisfaction and you would like to speak to somebody else about it, please email our Customer Service Department at customerservice@morrisupholsteryltd.co.uk.

If you remain unhappy after following the process set out above, you may wish to refer it to the Furniture Ombudsman who is an independent organisation that provides Alternative Dispute Resolution services. You can email them direct at info@thefurnitureombudsman.org

Please refer to our terms and conditions for further information.